Policies

By placing an order through our site (srqfabrications.com) you agree to the following policies listed below: 

Incorrect Product:

It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping (it does rarely happen), please notify us within 2 business days of receiving your order and do not install/open the wrong part. 

Shipping Damages:

For standard carrier shipments (i.e.; US Postal Service, UPS, FedEx, etc.), we must have been notified (by phone or email) of any damage (or other problems) and have been provided with any and all additional information within 2 business days of you receiving your products.  At time of delivery, if the packaging appears damaged on the outside, please refuse to accept it from the carrier, and let us know immediately; or please make sure when signing the shipper's proof-of-delivery slip (on deliveries requiring a signature), you include a note stating the package is or appears to be damaged. If you do not notify us about the damages within 2 days of receiving the product, we can not file the damages as a shipping issue. This we result in you becoming responsible for the damages and costs to fix the product.

Incorrect Shipping Address:

Upon shipment of you order, if the shipping address provided to us is incorrect and/or the product is returned to us due to delievery issues, you (the customer) are responsible for any fees or associated shipping costs. If you notice your shipping address is incorrect please contact us prior to the shipment of your product. If the product has already been shipped you are responsible for contacting the shipping carrier to adjust your address. 

Restocking/Cancellation Fee:

All SRQ built items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. Product must be in its original condition and unused. Any orders canceled within 12 hours of ordering will be charged a 3% restock fee, any orders canceled after 12 hours from the time of purchase will be subject to a 10% restocking fee, no exceptions. On orders of products built by other companies, a 10% restocking fee may be added on top of the restocking fee of that manufacturer. 

Major defects:

Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our approval. We keep the right to rectify the error or defect within 2 days. If any deficiency is approved and we fail to correct it within 2 days from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.

Product not-as-described:

Such issues should be reported to us within 2 days of receiving the product. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. 

Build time refunds:

We will not refund due to build time for a product. Build time for each individual product is stated on the product page and clearly states that this time is an estimate. Please be aware of this build time before ordering. Most products are built to order and require custom-ordered products, due to this we will not refund an order due to exceeding build time estimates.